As a Call Center Ticketing Specialist, you will be responsible for providing exceptional service to customers, assisting with inquiries, resolving issues, and ensuring a positive customer experience.
Main activities and tasks:
- Provide high-quality support to customers via phone, email, and other communication channels
- Address customer inquiries, issues, and requests in a timely and professional manner
- Troubleshoot and resolve product or service-related problems
- Ensure customer satisfaction by offering effective solutions and follow-up support
- Document customer interactions and maintain accurate records
- Collaborate with internal teams to resolve more complex issues and improve customer experience
Required Education & Trainings:
- Vocational or higher education
- Proficiency in German (native or fluent)
- Training in customer service or related fields is a plus
Required Experience:
- Experience in customer service or support roles, ideally in a fast-paced environment
- Strong communication skills, both written and oral
- Experience with CRM systems or customer service tools is a plus
Specific skills & technical knowledge:
- Strong problem-solving and troubleshooting abilities
- Solution-oriented and able to handle difficult situations calmly
- Ability to multitask and manage time effectively
- Good understanding of the company’s products or services
What we offer:
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Growth Opportunities – Support for learning and career advancement.
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Work-Life Balance – Flexible hours and hybrid work options.
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Inclusive Culture – A welcoming, diverse environment where everyone feels valued.
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Generous Time Off
