Front Office Engineer (Fixed)

Front Office Engineer (Fixed)

Connect44 este o companie care își prețuiește cu adevărat angajații și promovează o cultură a colaborării și a inovației.

Despre Job

Connect44 is seeking an Front Office Engineer (Fixed) to join our team in Bucharest on a permanent basis. This role involves fixed network monitoring and incident resolution.

Locație: Romania, Bucharest

Poziții disponibile: 1 position

Tipul job-ului: Permanent

Număr referință job: ro18

Main activities and tasks:

  • Effectively manage the Front Office operational activities in line with functional objectives, service standards and customer requirements
  • Monitor, identify, analyse, and resolve fixed network incidents in accordance with standard operating procedures and using knowledge and support tools
  • Perform continuous, proactive, and performance-focused network monitoring to ensure service availability and early fault detection
  • Take ownership of incidents and service-related issues, ensuring accurate tracking, documentation, follow-up, and closure within the customer agreed timescales
  • Support fixed network stability through structured issue analysis, resolution activities, and appropriate escalation in line with operational processes
  • Carry out troubleshooting activities for fixed network issues, within operational responsibilities
  • Collaborate effectively with internal teams and stakeholders to maintain overall service quality and operational efficiency
  • Operate in full compliance with established contractual Service Level Agreements (SLAs) to ensure timely response and resolution
  • Support continuous improvement through the development and maintenance of Front Office procedures, documentation, and operational processes
  • Work on a rotating shift basis to ensure continuous 24/7 operational coverage, demonstrating flexibility to meet service requirements

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