Connect44 este o companie care își prețuiește cu adevărat angajații și promovează o cultură a colaborării și a inovației.
Despre
Job
Connect44 is seeking an Front Office Engineer (Fixed) to join our team in Bucharest on a permanent basis. This role involves fixed network monitoring and incident resolution.
Locație: Romania, Bucharest
Poziții disponibile: 1 position
Tipul job-ului: Permanent
Număr referință job: ro18
Main activities and tasks:
Effectively manage the Front Office operational activities in line with functional objectives, service standards and customer requirements
Monitor, identify, analyse, and resolve fixed network incidents in accordance with standard operating procedures and using knowledge and support tools
Perform continuous, proactive, and performance-focused network monitoring to ensure service availability and early fault detection
Take ownership of incidents and service-related issues, ensuring accurate tracking, documentation, follow-up, and closure within the customer agreed timescales
Support fixed network stability through structured issue analysis, resolution activities, and appropriate escalation in line with operational processes
Carry out troubleshooting activities for fixed network issues, within operational responsibilities
Collaborate effectively with internal teams and stakeholders to maintain overall service quality and operational efficiency
Operate in full compliance with established contractual Service Level Agreements (SLAs) to ensure timely response and resolution
Support continuous improvement through the development and maintenance of Front Office procedures, documentation, and operational processes
Work on a rotating shift basis to ensure continuous 24/7 operational coverage, demonstrating flexibility to meet service requirements
